Whether for an exchange or refund, all returned items must be in their original condition; unworn, unaltered, unwashed and original tags must be attached. They must be returned within 30 days of purchase. We reserve the right to refuse an exchange or refund of any item that does not meet our requirements upon return. Products purchased on final sale are not eligible for exchanges or refunds unless part of a standard promotional offer (e.g first time subscribers 10% off discount). All sale items are final and can not be returned.
We are happy to exchange an item bought online for a different size or colour, provided it is in stock. A maximum of one exchange is permitted per item. Only items with a manufacturing defect are eligible for refund.
If the size you are exchanging for is unavailable/not in stock, you will be refunded in full with store credit.
For exchanges, is the customers’ decision which shipping company to use and it is the customers’ responsibility to pay the cost of shipping.
Custom made or personalised products cannot be exchanged.
We accept any item bought on www.nuancashmere.com for an exchange or refund in the case of a manufacturing defect.
Refunds are only available for items that are faulty or damaged. We will not refund you if you have simply changed your mind about a product, however you can return the item and be refunded with store credit. Custom made or personalised products cannot be returned for store credit, unless faulty.
If you return a faulty good on which you received a discount/offer, only the amount paid will be refunded.
We will cover return shipping costs for damaged or faulty goods.
If you'd like to arrange a return slip, please email firstname.lastname@example.org listing your full name, order number, and reason for return. A member of our friendly customer service team will assess your claim and upon finding it valid, will send you further instructions. In the case of a manufacturing defect, we would also appreciate emailing photos of the defect for the purpose of our much prided quality control.
We do not exchange or refund items that were bought in a store or at a trunk show. Products bought in store are subject to that particular store’s exchange and return policies. Nor can nuancashmere.com refund or exchange items bought in store or at a show.