COLLECTION OF INFORMATION
The Information You Give Us
We collect information you provide directly to us. For example, we collect information when you use our websites; provide product reviews; shop in our stores; call us on the phone; create an online account; sign up to receive our emails; request a catalog; participate in a contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; apply for a job; or otherwise communicate with us.
The types of information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
Your Use of Our Services
We collect information about your use of our Services, such as the products you purchase or express interest in.
Information We Collect Automatically
We automatically collect certain information about you when you access or use our Services, including:
Other Partners & Sources
We may obtain information about you from other sources and combine that with information we collect about you. For example, if you interact with us on social media, we will also collect information about those interactions.
USE OF INFORMATION
We may use information about you for various purposes, including to:
SHARING OF INFORMATION
We may share information about you as follows:
We allow shipping companies to obtain personal information for the purposes of facilitating ordering and shipping internationally. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
ADVERTISING AND OTHER TRACKING TECHNOLOGIES
We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.
We do not, in providing the Services, knowingly collect personal information from children. If you have reason to believe that a child has provided personal data to us via the Services, please contact us, and we will endeavour to delete that information from our databases.
managing or deleting your online Nuan Cashmere account
You may update, correct or delete your online account information at any time by logging into your account and navigating to the “My Account” page or by contacting us as indicated in the Contact Us section below. If you are a resident of the European Economic Area (“EEA”), you can also contact us if you wish to deactivate your online account. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
opting out of promotional communications
You can opt out of receiving promotional communications from us at any time by doing the following:
Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account.
data transfers and privacy shield
Nuan Cashmere has operations in the U.S, Hong Kong, Australia and other countries. As such, we or our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.
When we transfer personal data from the European Union ("EU Data") to the U.S., we adhere to the EU-U.S. Privacy Shield Framework Principles of notice; choice; onward transfer; security; data integrity and purpose limitation; access; and recourse, enforcement and liability designed by the U.S. Department of Commerce and the European Commission (the "Principles").
Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the "Contact Us" section below.
customers who are residents of the European Economic Area (“EEA”)