Privacy Policy

This Privacy Policy describes how Nuan Cashmere, and our brands and subsidiaries (including but not limited to Nuan Cashmere Ltd, NUAN Pty Ltd) (collectively, "Nuan Cashmere," "we" or "us") collect, use and share information about you and the choices that are available to you with respect to our handling of your data. This policy applies to information we collect when you interact with us online (e.g., through our website or other online products and services) or offline (e.g., when you shop in our stores or interact with customer support) or otherwise interact with us as described below. Our online and offline services and interactions with you are collectively referred to as “Services” in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the choices available to you.

The Information You Give Us

We collect information you provide directly to us. For example, we collect information when you use our websites; provide product reviews; shop in our stores; call us on the phone; create an online account; sign up to receive our emails; request a catalog; participate in a contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; apply for a job; or otherwise communicate with us.

The types of information we may collect include your name, email address, zip or postal code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.

Your Use of Our Services

We collect information about your use of our Services, such as the products you purchase or express interest in.

Information We Collect Automatically

We automatically collect certain information about you when you access or use our Services, including:

• Log Information: We may collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
• Device Information: We may collect information about the device you use to access our online Services, including the hardware model and operating system and version.
• Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
• Information Collected by Cookies and Similar Tracking Technologies: We do not currently use cookies, web beacons (also known as “tracking pixels”) or other similar tracking technologies. However if in future we do, we will use these to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

Other Partners & Sources

We may obtain information about you from other sources and combine that with information we collect about you. For example, if you interact with us on social media, we will also collect information about those interactions.

We may use information about you for various purposes, including to:

• Provide, maintain and improve our Services, including to facilitate and improve your in-store and online shopping experiences;
• Deliver the products and services you request, process transactions and send you related information, including confirmations and receipts;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you
• Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
• Personalize your online experience and provide advertisements, content or features that match your profile and interests;
• Monitor and analyze trends, usage and activities;
• Process and deliver contest, promotion and rewards;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our and others’ rights and properties;
• Provide you the benefits of our loyalty program if you are a member of our loyalty program; and
• Carry out any other purpose readily apparent to you or described to you at the time the information is collected.

We may share information about you as follows:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process or as otherwise required by any applicable law, rule or regulation;
• If we believe your actions are inconsistent with our user agreements or policies or to protect the rights, property and safety of us or any third party;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company;
• By publicly posting, at our discretion, your product review or other user content if you provide one; and
• With your consent or at your direction.

We allow shipping companies to obtain personal information for the purposes of facilitating ordering and shipping internationally. We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity.

We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.

We do not, in providing the Services, knowingly collect personal information from children. If you have reason to believe that a child has provided personal data to us via the Services, please contact us, and we will endeavour to delete that information from our databases.

managing or deleting your online Nuan Cashmere account

You may update, correct or delete your online account information at any time by logging into your account and navigating to the “My Account” page or by contacting us as indicated in the Contact Us section below. If you are a resident of the European Economic Area (“EEA”), you can also contact us if you wish to deactivate your online account. Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

opting out of promotional communications

You can opt out of receiving promotional communications from us at any time by doing the following:

• Opening an email from us and selectin ‘unsubscribe’ in the email footer, and follow the prompts.
• Contact us at info@nuancashmere.com and we will remove you from our mailing lists

Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account.

data transfers and privacy shield

Nuan Cashmere has operations in the U.S, Hong Kong, Australia and other countries. As such, we or our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

When we transfer personal data from the European Union ("EU Data") to the U.S., we adhere to the EU-U.S. Privacy Shield Framework Principles of notice; choice; onward transfer; security; data integrity and purpose limitation; access; and recourse, enforcement and liability designed by the U.S. Department of Commerce and the European Commission (the "Principles").

Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the "Contact Us" section below.

customers who are residents of the European Economic Area (“EEA”)

• Nuan Cashmere entity responsible for your information  
  If you are a resident of the United Kingdom, we provide our Services to you and are responsible for your information when you use our Services. If you are a resident in all other EEA jurisdictions, Nuan Cashmere provides our Services to you and is responsible for your information when you use our Services.
• legal basis for processing  
  
  We process your personal data described above:
  • As necessary to fulfill our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered);
  • As necessary for our legitimate interests, including our interest in providing relevant and secure Services, and improving our Services and products;
  • As necessary to comply with our legal obligations; or
  • As consistent with your consent, which you may revoke at any time.
     
• exercising your rights  
  You have the right to access personal data we hold about you and to ask that your personal data be corrected or erased and to port your data. You may also have the right to object to, or request that we restrict, certain processing or to withdraw consent you have previously provided. If you would like to exercise any of these rights, you may contact us at info@nuancashmere.com  
• questions or complaints
  If you have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.